Arrival instructions

We thank you once again for your reservation at JBX Resort Apartments and we are looking forward to seeing you here.

You can view full arrival instructions here using our virtual assistant.

To help you prepare for your arrival and ensure a comfortable experience, we have compiled a summary of the most important information and useful guidelines.

myAlfred App – Your Personal Stay Assistant:

Four days (or fewer) before your arrival, you will receive an email from us with a link to the myAlfred platform. Here you will find:

  • all details of your reservation

  • contact information for our team

  • an overview of your booked services

  • the online check-in form for all guests staying with you - MUST be filled in

  • options to book additional services and make contactless payments

  • tips for trips and activities in the local area

  • Note for guests who booked via Booking.com:
    • The login code for myAlfred is not the same as your Booking.com reservation code.
      If you haven’t received your myAlfred code and your arrival is in less than 2 days, please contact us immediately at rezervace@jbxresort.cz.

Accommodation Information:

  • Check-in: from 4:00 PM (unless agreed otherwise)

  • Check-out: by 10:30 AM

  • Your room/apartment is accessed via an electronic lock using a PIN code, which will be emailed to you on the morning of your arrival.

  • You will also receive a garage entry code and instructions for locating your building.

  • The PIN code is only sent to guests who complete the online check-in.

Resort Reception:

Central reception is located 300 m from Building D (JBX Resort Avenue – Building B)

  • Daily from 8:00 AM to 11:00 AM
     +420 381 255 090 (available on your arrival day and during your stay)

Reservations Office:

  •  Mon–Fri, 8:00 AM to 4:00 PM
     +420 607 176 172

Parking:

  • 1 free parking space per apartment in the underground garage

  • No prior reservation required

  • Use any available space (spaces are not assigned)

  • Display the parking card visibly behind the windshield and fill in your apartment number

  • Garage entry via PIN code

  • Exit is automatic (no PIN required)

  • Garages are monitored 24/7

In high season: only 1 space per apartment. Additional spots may be available upon request for an extra charge.

Breakfast:

  • Served buffet-style daily from 08:00 to 10:00

  • Location: One of our partner restaurants (10–300 m from the resort)

  • Price: 300 CZK / person

  • The designated breakfast venue will be listed in the info sheet provided in your apartment

Partner Restaurants:

  • JBX Resort Avenue (Building B)

  • Gemelli Restaurant

  • Admirál Restaurant

Services Included in Your Stay:

  • Final cleaning upon departure (see Terms & Conditions)

  • Towels & bath towels provided at arrival

  • For stays longer than 3 nights: free mid-stay towel change and hygiene replenishment

  • Private heated ski/sports locker (autumn–spring) – key provided on request

  • Bike room with e-bike charging & stands (spring–autumn) – access via your apartment PIN code

  • Rooftop summer terrace with saltwater pool (available 1 June–30 Sept, weather permitting)

  • Free Wi-Fi throughout the resort

  • Local city tax: 50 CZK / person / day (for guests 18+)

Extra Services (for an additional fee):

  • Breakfast (buffet, served in partner restaurants)

  • Finnish sauna (1–6 people, year-round) – private rental

  • Hot tub (1–4 people, year-round) – private rental

More details available here: SUN TERRACE / WELLNESS

Wellness & Sports at JBX Resort Avenue Lipno – For All Guests:

Available in the central part of the resort (Building B):

  • Finnish sauna (1–6 people) – private

  • Infrared sauna (1–2 people) – private

  • Infrared loungers with salt wall – private

  • Relax zone with hanging chairs & loungers – shared use

  • Outdoor whirlpool pool with counter-current & jets (2.5 × 5.5 m, up to 30°C) – spring to autumn

  • Massages (classic, sports, back & neck) by external therapist – booking required in advance

Services are bookable via reception (08:00–11:00) or at: rezervace@jbxlipno.cz

We look forward to your visit!

We hope you enjoy a memorable stay with us and take home only the best experiences.

If you have any questions, we are happy to assist.

Best regards,
The JBX Resort Lipno Team